Versand

Return and Refund Policy

Thank you for shopping with us at JACKET HAVEN. We strive to provide you with the best products and services possible. However, please note that as of 25/7/2023, we do not accept returns or offer refunds for any purchases made on our website. We encourage you to carefully review your order before completing the purchase.

Reasons for Our Policy:

  1. Product Condition: To maintain the highest standards of quality and hygiene, we are unable to accept returns on any products once they have been dispatched from our warehouse.
  2. Limited Edition Items: Some of our products may be limited edition or made-to-order, which makes it difficult for us to accommodate returns or issue refunds.
  3. Digital Goods: If the product purchased is a digital or downloadable item, we cannot provide refunds as these items are non-returnable.
  4. Customized Items: Any items that are personalized or customized specifically for you cannot be returned or refunded.
  5. Shipping Costs: Since we do not offer returns, customers are responsible for the cost of shipping, handling, and any applicable customs fees associated with their order.

Cancellation Policy:

If you wish to cancel your order, you must do so before it is dispatched. Once an order has been shipped, we cannot cancel it, and the return and refund policy will apply.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will gladly assist you and provide a suitable resolution, such as a replacement or store credit.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, don't hesitate to contact us at amucharafieh@gmail.com

Our customer support team will be happy to assist you.

Policy Changes:

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.